FaQs. General Information

You will be emailed instructions on how to make a payment. Please let us know if you didn’t receive the email and we will resend it ASAP. To avoid any unnecessary delays, please pay close attention to the instructions emailed to you.

Normally, we process money transfer payments within 2 to 3 business days of receiving your proof of transaction. You’ll automatically be notified by email if your payment was unsuccessful (eg. if the wrong account numbers were submitted).

If this happens, you will need to repeat the payment process until it’s successful. Your order will be prepared within 24 hours of receiving a successful transaction confirmation.

If you have not received an order invoice, please provide us with the following information:

• The time and date of your payment (US time zone)
• The payment method used: eg. PayPal, crypto wallet, etc
• Your PayPal email address, crypto wallet address or TXID.

If you do not have a payment receipt and cannot prove that the payment was made, we reserve the right to not send the order.

We’ve had to deal with various issues of fraud and force majeure over the years, such as parcel theft, parcel misdelivery, and so on when shipping parcels to customers.

To operate a more transparent service and give you peace of mind we, therefore, offer insurance to protect you from any financial losses as a result of misdeliveries by the mail delivery service provider.

We respect our clients’ privacy and therefore provide the following discreet payment options:

• Bitcoin
• Other cryptocurrencies (please enquire)
• Money transfer via PayPal

Bitcoin and other cryptocurrencies can be bought using credit cards through websites like Coinbase.com, Circle.com, or localbitcoins.com.

If you prefer to use an alternative payment option, please enquire with our team to find out how we might be able to accommodate you.

Yes, we can ship your order worldwide!

Please note that express airmail deliveries are not currently available for orders sent to Germany, Canada, and Australia. To reduce the chances of products getting confiscated at customs, we only offer regular airmail.

We source directly from the original manufacturers’ factories who are mostly located in Europe and Asia. To ensure your utmost discretion and anonymity, we route shipments through various shipping nodes. So, you may notice that your parcels arrive from different countries at different times.

Yes, absolutely. Just ensure that the person showing the parcel collection slip at the post office has the same name as the addressee as they will need to provide proof of identification when collecting the parcel.

We are purely e-commerce oriented and only offer online mail ordering. Should you have any problems ordering online, please contact our sales team who will gladly assist you.

Slight delays may be possible due to factors out of our control, which is why we only give you estimates based on our experience over the years.

Inefficiencies by those postal service providers, delays during clearance by import and exit customs, and the distance from our depot to your location can all affect how long it takes to get your order delivered to you.

Most airmail shipments arrive within 10 days (85% of the time), and 15% of shipments arrive within 15 days. This is not due to delays on our side, but due to inconsistencies by the various entities and factors described above.

Our products are fulfilled from our European and Asian warehouses, which means they need to be imported for you into the USA and then pass through Customs & Excise import control. Delays come down to your order taking too long to clear the goods at both the point of exit from the country they are dispatched from and the entry point at the US border.

It’s important to be aware that international shipments have to pass through many hurdles before they arrive at your door. First, they are passed on from our warehouse to the national postal service in the country of origin, then undergo customs clearance for export approval, transit by air, customs clearance for import in the destination country, and finally being handed over to your local postal service to deliver it to your door.

Any hiccups along the way can cause the next step in the process to be delayed. Even if most of these steps go smoothly, it takes just one element in the procedure to delay the delivery processes that follow and set back the overall delivery time.

All orders are packaged very discreetly, with X-ray photo paper to conceal the contents. We also rotate the method in which we package your products constantly to maximize the chances of successful delivery.

To prevent suspicion, we split larger orders into smaller separate shipments to keep the sizes of the packages to a minimum. You will, however, only be quoted for one shipment handling fee.

To ensure discreteness and increase the possibility of your package arriving successfully, we reuse cardboard boxes that we would have otherwise discarded to package your goods. This goes in line with our company’s environmentally responsible ethos.

Your shipment(s) will be dispatched from various countries through various shipping points to reduce the chances of your parcel being seized by customs control.

In the 1% chance that it does, we will either reship your order or reimburse you with an account credit or discount coupon to use towards a new purchase.

In case your order does get confiscated, kindly provide us with proof (the official letter of seizure from the post office or customs) and we will remedy the situation within 3 business days.

Yes, a signature is required to acknowledge receipt of your delivery so that we can contest any fraudulent non-delivery claims.

99% of the time, we win these disputes since we can provide proof of our correspondence with the customer, the details of their order, photos taken at the time of packing the order, and the confirmation from the postal service that the order was delivered and signed for.

Our experienced after-sales team is committed to providing the best customer service and will try to resolve any issues with your delivery at a moment’s notice.

International standard airmail shipping is included in our overall delivery time estimates, including the time it takes to clear customs.

Please check your ‘Order History’ under ‘My Account’ and calculate the total number of business days since your order, before contacting us unnecessarily about late delivery.

If you have not received your order after 30 days, please submit a support ticket with your order ID number, so that we can verify that you have not received it and we will reship your order as soon as possible. Either your order was lost in the mail, or it was seized by customs.

In case your order was seized by customs, please attach a photo or a scanned copy of the seizure notification letter you received from customs.

Please accept our sincere apologies if this happened and contact our customer service team so that we can remedy the situation immediately. We usually resolve such issues within 2 business days.

We ask that you send us a picture of the contents of your parcel (including the outer parcel labels) so that we can look into why this happened and prevent such scenarios in the future.

To make up for any mistakes on our part, we will offer you one of the following options:

• get your missing items redelivered;
• get a partial refund for those items;
• receive a credit to your account or a discount coupon to use towards a future purchase.

In case your order goes missing in the mail or gets seized at customs, it is our goal to redeliver your order to you as promptly as possible, without having to endure any hassles again the third time around.

There’s a risk that Customs & Excise may start to routinely inspect and delay EVERY package sent to your address by anyone in the future if they become suspicious that we are shipping you steroids.

Therefore, we try not to continuously ship items to the same address week after week, as it may lead to customs seizing your order, either at the Port of Entry or the Port of Exit. Our customer service team will work with you to find a suitable alternative address or method of delivery.

We will send you a delivery tracking code within 2-5 business days after your order has been paid and we have dispatched your order from our warehouse.

Your tracking code can then be found in your account on the website under your Order History, on My Account page.

https://aftership.com

Easily track your order while it is being shipped, locally and internationally.

http://www.usps.com

Track an order that has already arrived in the USA.

Your package first needs to move from our delivery center to the logistics warehouse to await customs clearance. This process typically takes 72 hours, and only then does the code become active.

If, however, after 3 business days you notice that the tracking code is still not active, please contact us and we’ll look into the issue immediately.

There is not necessarily a problem if you experience this. Typically, your parcel is being held at customs while it waits to be processed, hence the delay.

If, however, it’s been 10 days and there still hasn’t been any progress, please contact us so that we can look into the problem. You should contact your local post office quoting your tracking code and ask them to give you a more detailed explanation of the issue and where your parcel currently is.

A2f.net handles all personal information in accordance with European legislation. Even if a foreign government makes a formal request, the data of customers submitted to the A2f.net website will not be released.

1. Before placing an order, please read the ordering instructions carefully.

2. Provided an order has not yet been packed, you can still cancel or delete it at any time, even if it has been paid for. If you need to suspend or cancel your order, please contact us as soon as possible.

3. We will keep the (still unpaid) goods you have ordered aside for you in our warehouse for up to one week. If a week has elapsed since you placed your order and you finally proceed with payment, please contact us first to verify whether the items you want are still in stock.

4. Once you submit an order, it will stay idle in our system until the funds have been received, after which it will be processed within 24 hours.

5. You can check the payment and shipping status of your order, check your transaction history, find your delivery tracking code, as well as find other information related to your order on our website by visiting the ‘Order History’ section on the ‘My Account’ page.

1. All products are authenticated for quality by us and are also guaranteed by the manufacturer.

2. Please visit your doctor if you are concerned about being allergic to some of the substances in a product you purchased from us but have already used, as such cases are beyond our realm of knowledge.

3. Please report any quality-related complaints to our customer service staff as soon as possible, along with a thorough description of the problem and, if required, photos for verification.

Be aware that the delivery tracking code associated with your order should not be confused with the mail/postal reference number as they serve entirely different purposes.

1. Please be aware that delays in shipments sometimes arise due to technical difficulties on our end. Please do not become concerned or upset if your item has not been shipped in less than 7 days. We apologize for the inconvenience and request that you please inform us so that your account can be reimbursed (if you wish to cancel the order).

2. There may be some delays due to mail/postal service issues. Please notify us if a package is more than 30 days late, and we’ll look into the problem.

3. Products are stored and distributed from a variety of warehouses located in various countries. As a result, your product may arrive in many smaller shipments spaced 24 to 48 hours apart rather than in a single bundled delivery. This is because we fulfill your order straight from one of the numerous regions where we source the products from, or the nearest available stock to your location.

4. Because the mail/postal service is outsourced and outside of our control, we are unable to expedite delivery.

1. As your order may be delivered at separate times and in separate packages, please notify us each time items arrive:

You can notify us by following the steps below:

• Log in to your account on the website;
• go to the ‘Order History’ page;
• fill in the amount you received next to each product you ordered;
• click ‘Accept’.

2. We may refuse to reship any missing items to you if you notify us too late.

Therefore, please contact us right away if any products are missing from your order.

i. The items in the order are incorrect.

If you received the incorrect products that you ordered, please inform us and we will compensate you immediately with a free reshipment of the correct products.

ii. The products were damaged or were unusable.

In the rare case of products being damaged in transit or being unusable (eg. product has passed the expiry date), we ask that you take photos of the damaged products, labels, and packaging, and send them to us so that we can investigate the case and then reship them to you.

iii. The order was seized at customs.

We require you to notify us in such a case by submitting a photo or scanned copy of the letter received from customs so that our team can investigate the case and verify that the items were seized.

If we need to reship any products to you as per the eligible cases outlined above, but the product is currently out of stock, we offer two options:

A. Wait until the product is back in stock again.

B. Replace the out-of-stock product with an alternative product up to the same total value.

To prevent the same misdelivery from happening again, it will be necessary for you to provide a different shipping address for any purchases that need to be reshipped. If you are unable or unable to offer an alternate address, we can reship the order to the initial address, but should it fail again, we will not be able to guarantee free reshipping once more.

If you have any concerns or complaints about our services or products, please speak to our customer service representatives and we will endeavor to find a solution to the problem.

Due to the discreet approach we employ to ensure your privacy and safety concerning deliveries and transactions, it’s difficult to refund your payment as it may expose both parties’ identities. Therefore we currently only make refunds to long-standing customers with who we’ve built a trustworthy relationship.